Australian Carwash Sales Privacy Policy

Effective Date: October 15, 2025

1. Introduction

This Privacy Policy explains how Australian Carwash Sales (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you subscribe to our email, SMS (text message), and WhatsApp marketing communications, primarily managed through Klaviyo.

By interacting with our website, subscribing to any of our marketing channels, or providing your personal data, you consent to the practices described in this policy.

Contact Us:

If you have any questions about this policy or your data, please contact our Privacy Officer:

• Name: Phillip Knaggs
• Company: Australian Carwash Sales
• Email: phillip@australiancarwashsales.com.au
• Mobile Number: 0432 631 031
• Website: www.australiancarwashsales.com.au

2. Information We Collect

We collect information directly from you (e.g., via forms, inquiries, or during a business transaction) and automatically as you interact with our website and communications.

3. How We Use Your Information (Purpose of Processing)

We use your data primarily for:

• Marketing Communications: To send you promotional offers, industry news, and listings for carwash sales via email, SMS, and WhatsApp (where you have explicitly consented).
• Transactional and Advisory Services: To respond to your inquiries, facilitate the sale or purchase process of a carwash, and provide relevant documentation or updates.
• Personalization: To customize the content of our communications based on your expressed business interests or past interactions.
• Compliance and Safety: To adhere to Australian legal obligations, enforce our terms, and prevent fraud.

4. Specific Channel Disclosures (Email, SMS, and WhatsApp)

We collect and process consent separately and explicitly for each communication channel to comply with the Australian Spam Act and industry regulations:

A. SMS (Text Message) Marketing

• Consent: Your consent to receive SMS marketing messages is explicit and separate from any other consent you provide. Message frequency is recurring and varies based on new listings and updates.
• Identification: All SMS messages will clearly identify Australian Carwash Sales as the sender.
• Opt-Out: You can cancel the SMS service at any time by replying STOP (or other stated keyword) to any text message you receive. We will honour your request within five (5) business days, as required by law.
• Rates: Message and data rates may apply.
• Data Sharing (Carrier Requirement): We will not share, sell, or rent your SMS opt-in data or consent status with any third party for marketing purposes unrelated to your Australian Carwash Sales SMS program. We share this data only with service providers (like Klaviyo and telecommunications carriers) necessary for message delivery.

B. WhatsApp Marketing

• Consent: We will only send you messages on WhatsApp if you have provided us with explicit, opt-in consent for this channel.
• Opt-Out: You can opt-out by replying with an opt-out keyword (e.g., STOP or UNSUBSCRIBE) or by managing your preferences directly within the WhatsApp application.

C. Email Marketing

• Opt-Out: Every marketing email we send includes a one-click unsubscribe link at the bottom, allowing you to easily revoke your consent and stop future marketing emails.

5. Sharing Your Personal Information (Third-Party Disclosure)

We may disclose your personal information in a number of circumstances, including:

• Klaviyo: We use Klaviyo as our service provider for email, SMS, and WhatsApp marketing campaigns, data processing, and analytics. Your data is transferred to and processed by Klaviyo, which stores customer data primarily in the United States.
• Other Service Providers: Trusted third parties who perform services for us, such as website hosting, analytics, and professional advisors (e.g., lawyers, accountants).
• Business Partners (Broking): In the course of facilitating a sale or purchase, relevant information may be shared with prospective buyers or sellers, with your knowledge and, where required, consent.
• Legal Compliance: Where required or authorised by Australian law (e.g., to government agencies, courts, or regulators).

Overseas Disclosure: By providing your information, you acknowledge that your data is transferred to and processed by Klaviyo in the United States. We take reasonable steps to ensure that your data is protected according to the standards outlined in this policy and Klaviyo’s own Data Processing Agreement.

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to update and/or correct it, subject to certain exceptions under the Privacy Act.

If you wish to access or correct your personal information, please contact Phillip Knaggs using the details in Section 1. We will not charge any fee for making an access request but may charge an administrative fee for providing a copy of your personal information.

7. Complaints and Feedback

If you have any concerns about how we have collected, stored, or used your personal information, please contact our Privacy Officer (Phillip Knaggs) in writing using the contact details in Section 1. We will investigate your complaint and respond to you as quickly as possible.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Policy Review

We may update this Privacy Policy from time to time to reflect changes to our practices or to comply with updated laws. The latest version will always be posted on our website.